Frequently Asked Questions


In this section you will find answers to the questions users have frequently asked us about the application.
If your questions are not answered in this FAQ, do not hesitate to contact us at the following address : support@teampulseapp.fr


To modify an event, go to the "Events" tab of the main screen and click on the "Settings" button.
On Android, this button can be found in the drop-down menu that appears after clicking the plus button. (picture-1-android)
On iPhone, it is in the navigation bar at the top right. (picture-1-iphone)
Once in the setup screen, select the type of event you want to modify (one-time event, recurring event, match). (picture-2)
Then, you have to click on the event you want to modify. (picture-3)
This will take you to the screen for changing the event. Click on the "Validate" button once you have made the changes. (picture-4)

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To delete an event, go to the "Events" tab on the main screen and click on the "Settings" button.
On Android, this button can be found in the drop-down menu that appears after clicking the plus button. (picture-1-android)
On iPhone, it is in the navigation bar at the top right. (picture-1-iphone)
Once in the setup screen, select the type of event you want to delete (one-time event, recurring event, match). (picture-2)
Then, all you have to do is click on the black trash can to the right of the event to delete it. (picture-3)

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To send a reminder notification manually, you must first click on the event in question in the "Events" tab of the main screen.
This will take you to the event attendance screen. You will then have to click on the icon in the top right corner. (picture-1)
A menu will appear with a "Send reminder" button". (picture-2)

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To cancel a recurring event, you must first click on the event in question in the "Events" tab of the main screen.
This will take you to the event attendance screen. You will then have to click on the icon in the top right corner. (picture-1)
A menu will appear with a "Cancel event" button. (picture-2)
When an event is cancelled, a notification will be sent to all team members to notify them.
Warning please note that it is not possible to cancel a one-off event. You can only delete it.

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There are two ways to leave a team.

1st method :
First click on the "Members" tab on the main screen.
Then you have to click on your own membership card. Once your profile is displayed, you will see a "Leave team" button at the bottom of the screen. (picture-1)

2nd method :
Start by opening the main menu of the application by clicking on the top left button (picture-2). Then select the "My Teams" menu. (picture-3)
To finish press the "Leave" button located under the map of the team you wish to leave. (picture-4)

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To permanently delete a team, you must first be admin of the team in question.
Then you have to open the main menu of the application by clicking on the button in the upper left corner. (picture-1)
Select the "My Teams" menu. (picture-2)
Finally, press the "Delete" button under the map of the team you want to delete. (picture-3)
Warning, deleting a team is an irreversible operation.

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To remove a player from a team, you must first be admin of the team in question. It is also necessary that the player to be deleted is not admin.
If the player to be deleted is admin of the team, he will first have to remove his admin status (see question how to remove himself from a team admin) before another admin can perform the manipulation described below.
Start by clicking on the "Members" tab on the main screen. Then click on the card of the member to be deleted.
Once the member's profile is displayed, you will see a "Delete player from team" button at the bottom of the screen. (picture-1)

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In order to be a team admin player, you must first be a team admin yourself.
Start by clicking on the "Members" tab on the main screen. Then click on the card of the team member you want to become admin.
Once the member's profile is displayed, you will see a "Change the player to an administrator" button. (picture-1)

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To stop being admin of a team, you must first click on the "Members" tab of the main screen.
Then you have to click on your own map. Once your profile is displayed, you will see a "Remove as administrator" button. (picture-1)
Warning, to be able to remove admin rights, another admin must be present in the team. If this is not the case, you must first appoint another admin player before you can remove the rights.

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In order to pass a player as a guest profile, you must first of all be a team admin yourself.
Start by clicking on the "Members" tab on the main screen. Then, click on the card of the team member you wish to switch to a guest profile.
Once the member's profile is displayed, you will see a "Change player to guest" button. (picture-1)

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To upgrade a player to a member profile, you must first be a team admin and the player must be in a guest profile in order to be able to upgrade him back to a member profile.
Start by clicking on the "Members" tab on the main screen. Then click on the player's card of the team you want to switch back to a member profile.
Once the player's profile is displayed, you will see a button "Change player to member". (picture-1)

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To change sport, category, team name, team logo or time zone, you must first be a team admin.
Start by clicking on the "Members" tab on the main screen. Then you have to click on the pen-shaped button to edit your team.
On Android, this icon is located in the bottom right corner of the screen. (picture-1-android)
On the iPhone, it is in the navigation bar at the top right. (picture-1-iphone)
Once you have made the changes, simply click on the save button. (picture-2)

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To change your first and last name, first open the side menu and click on the "User Profile" tab. (picture-1)
Then click on the "Edit Profile" button. (picture-2)
All you have to do is change your first and last name and click on the "Save" button. (picture-3)

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To change the password, first open the side menu and click on the "User Profile" tab. (picture-1)
Then click on the "Change Password" button. (picture-2)
All you have to do is change your password and click on the "Save" button. (picture-3)

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To add your profile picture, first open the side menu and click on the "User profile" tab. (picture-1)
Then click on the small blue camera. (picture-2)
All you have to do is choose your profile picture, frame it as you wish and press the "Ok" button.

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To link your initial account with Facebook, you must first log in in the classic way by entering an email and a password. So you don't need to have used the Facebook connection.
Start by opening the side menu and click on the "User Profile" tab. (picture-1)
Then click on the "Link with Facebook" button and follow the instructions. (picture-2)
Once your Facebook account is linked, in case of disconnection, you will be able to reconnect to the same account by pressing directly on the "Connect with Facebook" button or by entering your email and password in the usual way since your accounts are linked.

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To remove a publication from the team wall, first of all you should know that only admins have the right to remove any publication. For others (member or guest profile), they can only delete their own publication.
In the "Wall" tab, start by clicking on the publication you want to delete.
Then you have to press the icon in the top right corner. (picture-1)
A menu will appear with a "Delete post" button. (picture-2)

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To edit a publication on the Team Wall, first of all you should know that you can only edit your own publications.
In the "Wall" tab, start by clicking on the publication you want to modify.
Then you have to press the icon in the top right corner". (picture-1)
A menu will appear with a button "Modify post". (picture-2)

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To delete a comment in a post, first of all you should know that you can only delete your own comments.
In the "Wall" tab, start by clicking on the publication containing the comment you want to delete.
Then you have to stay on the comment in question. (picture-1)
A menu will appear with a "Delete comment" button. (picture-2)

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To copy a comment in a publication, in the "Wall" tab, start by clicking on the publication containing the comment you want to copy.
Then you have to stay on the comment in question. (picture-1)
A menu will appear with a "Copy comment" button. (picture-2)

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To copy a publication, in the "Wall" tab, start by clicking on the publication in question.
Then you have to keep pressing the text of the publication. (picture-1)
A menu will appear allowing you to select and copy the part of the text you are interested in. (picture-2)

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To add photos to a publication, you must first click on the "Share with your team" button at the top of the "Wall" tab. (picture-1)
Then, you have to give a title to the publication and click on the button "Add up to 5 photos" in order to be able to choose your photos. (picture-2)
To do this, you must also have previously agreed that the application can access your photos.
If this is not the case, you will need to allow access to photos in your phone's settings for the Team Pulse application.
On Android, if you want to put multiple photos, you have to stay pressed on the first photo you want to add in order to activate the multiple selection.
Once you have selected your photos, you can see your chosen photos in the bottom left corner of the screen. (picture-3)
Just press the button in the top right corner of the menu to publish your publication on the team wall. (picture-4)

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To log out of the application, first open the side menu by clicking on the icon in the upper left corner. (picture-1)
Once the menu is open, click on the "Log out" tab. (picture-2)
A confirmation pop-up will appear and you will have to click on the "Yes" button if you really want to disconnect from the application. (picture-3)

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